Refund policy

Return & Refund Policy – Kashee's

Thank you for shopping with Kashee's. Your satisfaction is important to us. Please read our return and refund policy carefully.

Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • Return requests must be made within 7 days of receiving your order.
  • Products that have been used, opened, or damaged by the customer are not eligible for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare products
  • Items purchased on sale or during promotions (unless defective)

Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
  • Share clear photos along with your order details.
  • We will arrange a replacement or issue a full refund, depending on the situation.

Return Process

  1. Contact us at kashees@gmail.com or 0327 8763078 to request a return.
  2. Provide your order number and reason for return.
  3. Once approved, we will guide you on how to return the product.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–10 business days.
  • Refunds will be issued via the original payment method (if applicable) or bank transfer.

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • Original shipping charges are non-refundable.

Order Cancellation

  • Orders can be canceled within 12 hours of placing the order.
  • Once the order has been shipped, it cannot be canceled.

Contact Us

If you have any questions about returns or refunds, feel free to contact us:

Thank you for choosing Kashees. We value your trust and are here to help!